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TERMS & CONDITIONS

BEYOND CONCRETE COATINGS (BCC) terms and conditions as outlined below:​

WARRANTY TERMS: BCC offers a standard one-year warranty on most coating materials, including defects in the coating product such as discoloration or premature breakdown. This warranty does not cover damage caused by customer negligence, misuse, or improper care, including but not limited to dragging heavy objects, chemical spills, impact damage, or excessive wear. Pre-existing or future concrete cracks, holes, structural defects, substrate failure, moisture-related issues, or other conditions originating from the existing concrete surface are not covered under warranty. Repairs for damage outside the warranty coverage are typically the customer’s responsibility and may be completed at the customer’s expense. BCC may, at its discretion, address certain issues as a gesture of good faith when reasonable and appropriate, depending on the circumstances. BCC values each client’s experience and is committed to supporting the long-term performance and appearance of the finished floor.

 

SITE PREPARATION: Clients must remove all items from the project space that may interfere with service and ensure the floor or surface to be coated is clear of belongings, vehicles, storage, and other obstructions. Clients are advised to remove all valuable, fragile, or important items from the workspace as an extra precaution. Items left on shelving, hooks, walls, or nearby areas may be covered or contained by BCC when practical; however, BCC is not responsible for dust, residue, or damage to items left in or near the work area. BCC may install containment as a courtesy to help reduce dust exposure, but residual dust may remain after project completion. The immediate work area, access paths, doorways, electrical outlets, and surrounding areas must remain clear to allow equipment, machinery, and materials to be safely brought to and from the project space. Doorways, outlets, walls, and other areas may be covered to help reduce the risk of damage. BCC will make reasonable efforts to leave the client’s space in the same general condition as it was prior to work beginning, excluding normal dust, residue, odors, or conditions resulting from the project process.

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PROJECT DURATION: Clients will not have physical access to the immediate project area during the project duration and should plan accordingly. Clients may be able to view the project area from a safe distance, but entry into the workspace is not permitted unless approved by BCC. Generator use, machinery, and equipment may create noise during the project, and BCC will make reasonable efforts to limit noise where possible. Water and electricity must be accessible as needed for BCC to perform the work. If an electrical panel is located near the project area, BCC may safely connect to the panel using appropriate wiring and equipment when necessary. Use of the electrical panel may help reduce interruption to the client’s electricity in the event of tripped breakers, limit generator noise, support safe working conditions, and assist with timely project completion, including during inclement weather or indoor projects.

 

INSTALLATION & CURING SCHEDULE: Project schedules will be discussed with clients during the consultation and booking process. The anticipated project timeline and specific curing/drying requirements will be explained before, during, and/or after project completion. Typical cure times may allow light foot traffic after approximately 12–24 hours, light use such as carrying small objects after approximately 24–48 hours, and heavier use after approximately 48–72 hours or longer. Cure times may vary depending on the service, coating system selected, materials used, temperature, humidity, ventilation, and other environmental factors. Full curing, or maximum coating strength, typically occurs within approximately one week, or sooner for certain systems. Clients should limit unnecessary traffic, heavy use, dragging items, moisture exposure, and excessive wear in the project area until the coating has fully cured.

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PAYMENT TERMS: A 50% deposit is required upon acceptance and signing of the proposal. Deposits are non-refundable and secure the client’s place on BCC’s project schedule. The remaining balance is due upon job completion unless otherwise agreed to in writing. Payment terms may vary only when different terms have been mutually agreed upon by BCC and the client in writing.

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SCHEDULING/DELAYS: 48 hours’ notice is required to reschedule an already scheduled project. Late requests or incomplete site prep may incur fees. In the event of an emergency or any unforeseen incident such as acts of God, projects will be rescheduled within reasonable measure. Projects may be rescheduled due to environmental conditions and inclement weather, included but not limited to rain, high humidity levels, extreme temperature changes and/or wind gusts 15+ mph. 

 

RIGHT TO REFUSE OR TERMINATE SERVICE: BCC reserves the right to refuse service, pause work, or terminate services at its discretion, including but not limited to circumstances involving unsafe work conditions, incomplete site preparation, nonpayment, abusive or inappropriate conduct, property conditions that may compromise the project, or any situation that prevents BCC from performing services safely, effectively, or professionally.

 

FLOOR PITCH AND CONTOUR: Concrete coatings do not change, correct, or level the existing floor pitch, slope, drainage, or contour of the current surface. The finished coating will follow the existing concrete profile, including any low spots, uneven areas, waves, dips, or drainage conditions. BCC is not responsible for water pooling, drainage issues, or unevenness caused by the existing concrete substrate.

 

ADDITIONAL DISCLOSURE & TERMS:​

  • UV Exposure: BCC carefully selects coating systems intended to reduce and minimize UV-related damage where UV exposure may be a concern. Although certain coating systems are designed to resist UV exposure, prolonged direct sunlight may still cause yellowing, fading, or discoloration over time. UV-related changes are considered a normal environmental condition and may vary depending on product type, exposure level, and location.

  • Odors: Resin application may produce strong odors depending on the coating system selected. BCC strives to use quality materials, including no-VOC or low-VOC options when available and appropriate. To help reduce odor transfer and exposure, HVAC systems may need to be turned off, covered, or otherwise protected during the project. BCC will take reasonable precautions to protect HVAC systems and surrounding areas; however, BCC is not responsible for residual odors, dust, or damage resulting from normal project conditions or air circulation.

  • Contamination: Pre-existing contaminants in the concrete, including but not limited to oil, grease, chemicals, sealers, adhesives, moisture, or other embedded substances, may compromise coating adhesion, appearance, or long-term performance. BCC will take reasonable steps to prepare the surface prior to installation; however, BCC is not responsible for adhesion issues, coating failure, discoloration, or other defects caused by contaminants or conditions within the existing concrete substrate.

  • Appearance Variances: Finished surfaces may not be perfectly smooth or uniform, as coatings follow the existing contours, texture, pitch, and overall condition of the concrete substrate. Minor variations in texture, color, gloss, thickness, and overall appearance may occur and are considered normal. Existing surface imperfections may remain visible after coating and are not considered defects in workmanship or materials.

  • Normal Wear and Weathering: BCC is not responsible for normal wear surface aging, weathering, fading, staining, abrasion, or damage caused by regular use, environmental exposure, maintenance practices, or conditions outside BCC’s control.

  • Slip Resistance: All hard surfaces should be considered potentially slippery when wet, regardless of any slip-resistant additives or texture installed to help reduce slipperiness. Slip resistance may vary based on footwear, moisture, surface contaminants, cleaning products, maintenance practices, and normal wear. BCC does not guarantee that any coated surface will be slip-proof.

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COMMUNICATION: See PRIVACY POLICY.

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For questions regarding these Terms & Conditions, please contact us:

Jeremy Bibby; Ashley Bibby

Email: info@beyondconcretecoatings.com
Phone: (401) 400-0123

Mailing Address: 63 Pleasant View Avenue, Greenville, RI 02828
Website: www.beyondconcretecoatings.com

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